Privacy Policy

1. Information We Collect

We collect personal information that you voluntarily provide to us when registering for the Free One Play Session. This may include:

• Contact information: First name, last name, email address, and phone number.
• Scheduling information: Your preferred session date and time.
• Communication history: Records of emails, SMS messages, or phone interactions between you and our team.
• Usage data: Information about how you interact with our registration pages, such as pages visited and links clicked (collected automatically via our platform).

2. How We Use Your Information

We use the information we collect for the following purposes:

• To confirm and manage your free session booking, including sending confirmation and reminder communications.
• To contact you regarding your session, any changes, or follow-up after your visit.
• To send marketing communications about Pickleball Kingdom Pinellas Park events, membership options, and special promotions (with your consent, as described in Section 4).
• To improve our services by understanding how people use our registration process.
• To comply with legal obligations applicable to our business operations in the State of Florida.

3. How We Share Your Information

We take your privacy seriously. We do not sell or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Pickleball Kingdom Franchising LLC: As the franchisor, they may receive aggregated or individual location data for operational, reporting, or compliance purposes.
• Service providers: We use GoHighLevel (GHL) as our CRM and marketing platform. Your data is stored and processed within GHL's systems, which are subject to GoHighLevel's own privacy and security policies.
• Legal requirements: We may disclose your information if required to do so by law, court order, or government authority, or if we believe disclosure is necessary to protect our rights or the safety of others.
• Business transfers: In the event of a sale, merger, or acquisition of our business, your information may be transferred as part of that transaction, subject to the same privacy protections described here.

We will never sell, trade, or share your personal data with unaffiliated third parties for their own marketing purposes.

4. Marketing & Communications

By registering for the Free One Play Session, you agree to receive:

• Transactional messages: Booking confirmations, reminders, and session-related updates via email and/or SMS.
• Promotional messages: Upcoming events, membership offers, and special promotions from Pickleball Kingdom Pinellas Park via email and/or SMS.

You may opt out of promotional communications at any time by:

• Clicking the Unsubscribe link in any marketing email.
• Replying STOP to any SMS message.
• Contacting us directly at (727) 201-4664 or at our facility.

Opting out of marketing messages will not affect transactional messages related to your booking. Standard message and data rates may apply for SMS communications.

5. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes described in this Privacy Policy.
• Comply with our legal, regulatory, and reporting obligations.
• Resolve disputes and enforce our agreements.

If you request deletion of your data, we will remove your personal information from our active systems within a reasonable timeframe, except where retention is required by law. Note that some information may remain in backup systems for a limited period following deletion.

6. Your Rights

You have the following rights with respect to your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete information.
• Deletion: You may request that we delete your personal data, subject to any legal retention requirements.
• Opt-out of marketing: You may opt out of promotional communications at any time (see Section 4).
• Portability: Where applicable, you may request a copy of your data in a machine-readable format.

To exercise any of these rights, please contact us using the information in Section 10. We will respond to all requests within a reasonable timeframe.

7. Cookies & Tracking Technologies

Our registration pages may use cookies and similar tracking technologies to:

• Enable basic functionality and session management on our pages.
• Track conversions and understand how visitors interact with our funnel pages (via GoHighLevel's built-in analytics).
• Serve relevant follow-up advertising through platforms such as Google or Meta (Facebook), if retargeting is enabled.

Most web browsers allow you to control cookie settings through your browser preferences. Disabling cookies may affect the functionality of our registration pages. We do not respond to "Do Not Track" signals at this time.

8. Children's Privacy

Our Free One Play Session promotion is intended for individuals 18 years of age or older. We do not knowingly collect personal information from children under the age of 13. If you believe a child under 13 has submitted personal information through our registration pages, please contact us immediately and we will remove that information promptly.

Minors between the ages of 13 and 17 may participate in sessions only when accompanied by a parent or legal guardian who accepts these terms on their behalf.

9. Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These include:

• Use of industry-standard encryption (SSL/TLS) for data transmitted through our registration pages.
• Storage of your data within GoHighLevel's secure, access-controlled CRM platform.
• Limiting access to your personal data to staff members who need it to perform their job functions.

However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security. If you have reason to believe your interaction with us is no longer secure, please contact us immediately.

10. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the handling of your personal information, please contact us:

This Privacy Policy may be updated from time to time. We will post the revised policy on this page with an updated effective date. Continued use of our registration pages or participation in promotions after changes are posted constitutes your acceptance of the updated policy. This Privacy Policy is governed by the laws of the State of Florida.